Airlines Must Offer Free Seat Selection on 60% of Seats

Indian airlines will have to let passengers pick at least 60 percent of the seats on every flight without paying extra, under a new directive from the Ministry of Civil Aviation. The order was issued through the Directorate General of Civil Aviation (DGCA) to bring more fairness, transparency and consistency to how carriers handle seat selection.

Until now, some airlines have kept free selection limited to a handful of seats and charged for the rest. That will no longer be allowed. At least three of every five seats must be open for passengers to choose at no cost.

The Ministry has also told airlines to seat passengers who share a PNR together, preferably in adjacent seats. The rule is aimed at families and groups who were often separated under paid seat-selection systems.

Airlines must also make it easier to carry sports equipment and musical instruments, and handle such requests in a clear, passenger-friendly way. They must publish clear policies on carrying pets as well, which should reduce confusion and last-minute problems at check-in.

The directive also tightens the rules on passenger rights. Airlines must strictly follow the framework covering delays, cancellations and denied boarding. They must display these rights prominently on their websites, mobile apps, booking platforms and airport counters, including in regional languages so more travellers can understand them.

Avionyz will continue to follow this story and share updates as more details emerge.

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